Is FileITRNow a self-service / DIY platform?
FileITRNow is not a do-it-yourself form-filler. We prepare and e-file your return for you from your questionnaire and documents. If you opt for Expert assistance, a qualified tax expert from a verified firm reviews your return before it is filed with the Income Tax Department. Either way, you do not fill in the ITR form yourself — you answer a short questionnaire and we do the rest.
How is the right ITR form chosen for me?
After signup, you answer a short questionnaire covering income sources, residency, foreign assets and a few other factors. Our rules engine recommends the form; if you opt for Expert assistance, the assigned expert confirms it during review. ITR-1 (Sahaj) for simple salaried, ITR-2 for capital gains, ITR-3 for business/F&O, ITR-4 (Sugam) for presumptive freelancers.
What documents do I need to upload?
At minimum: PAN, Aadhaar, Form-16 (if salaried), bank account details. Additional based on your case: Form-26AS, AIS/TIS, Form-16A (for non-salary TDS), broker / Demat statements, capital gains report, home loan interest certificate, rent receipts, 80C/80D investment proofs, and for NRIs — DTAA documents and foreign account details.
What does Expert assistance include?
When you opt for Expert assistance, a qualified tax expert at the assigned firm reviews your prepared return — confirming the form, head-wise computation, deductions and regime choice — before it is filed. This independent review helps catch errors that DIY filers can miss.
How long does the filing take?
After all documents are uploaded and payment is complete, we aim to file within 2–3 working days. Complex cases (ITR-3 with F&O, NRI with DTAA) can take 4–7 working days. You see live status updates on your case dashboard throughout.
Can I talk to my assigned expert?
Yes. Every case has an in-app chat for questions and file sharing. If you opt for Expert assistance, you can message the reviewing expert directly. WhatsApp and phone support are available on Standard and Business plans.
What if I get an Income Tax notice after filing?
Dedicated notice-response support is coming soon. In the meantime, if you receive a notice our team can guide you on the next steps; a notice-response add-on is planned and will be priced when it launches.
Is FileITRNow registered with the Income Tax Department?
Returns are filed through the official Income Tax e-filing portal under your login by the assigned expert, who uses their authorised credentials. We are also pursuing e-Return Intermediary (ERI) registration with CBDT to enable direct API-based filing.
How is my data secured?
Your income-tax-portal login is encrypted (AES-256) in our database, and the site runs over HTTPS/TLS. Your uploaded documents are kept private and visible only to the team assigned to your case, not to other users. We keep your documents only as long as needed to prepare and file your return and for your records.
How are partner firms selected? Can I choose my firm?
We vet each partner firm before onboarding it, and by default we route your case to the firm best suited to its complexity. You can request a specific firm on Business and Premium plans.